One of the worst nightmares of a plant manager or a supermarket owner is the silence that accompanies a complete halt at the production line or at the checkouts. Complete halt means nothing progressing, which means no revenue, which means no money. Which means big problems now.
At Toyota, however, the philosophy is quite different. Problems happen all the time, and the longer we delay fixing them, the bigger they become. So the worst thing is to let problems ferment and become big problems later.Add a comment